Effective Date: March 22, 2025
Thank you for choosing IPTV Smarters. Please read our Refund & Return Policy carefully before purchasing any IPTV subscription or service from our platform.
1. Digital Product Policy
All IPTV subscriptions and services provided by IPTV Smarters are digital products. Once your account is activated and login details are sent, the service is considered delivered and used.
2. Refund Eligibility
Refunds may be issued in the following cases only:
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You did not receive your subscription details (username, password, M3U link) within 24 hours after payment.
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Our service is completely inaccessible due to a technical issue caused by us, and our support team fails to resolve it within 48 hours of your support request.
3. Non-Refundable Situations
Refunds will NOT be granted in the following cases:
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You change your mind after purchase.
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Failure to install or use the app on your device.
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Device incompatibility or slow internet connection issues.
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Channel or content availability changes (we do not control third-party content).
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Issues caused by customer-side devices, internet, or software problems.
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You used the service partially and then requested a refund.
4. Free Trial Recommendation
We highly recommend requesting a Free Trial before purchasing to:
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Test the service quality.
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Verify compatibility with your device.
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Check available channels and content.
👉 Contact for Free Trial: support@iptvsmarters.store
5. How to Request a Refund
If you qualify for a refund, please email us within 48 hours of receiving your subscription:
📧 Email: support@iptvsmarters.store
Include:
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Your full name and order number.
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Reason for the refund request.
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Any proof of the issue (screenshots or videos).
Our team will review your request and respond within 24-48 hours.
6. Policy Changes
IPTV Smarters reserves the right to modify this Refund Policy at any time. Updates will be posted on our website.
✅ Website: https://iptvsmarters.store
📧 Support Email: support@iptvsmarters.store
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